Get in touch

If you are an investor please complete our form and one of our friendly consultants will be in contact to assist with your enquiry.

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Freecall 1800 888 223
Phone 03 9655 1300
Fax 03 9655 1333
Email contact@netwealth.com.au

Head office location:

Level 8/52 Collins Street
Melbourne
VIC 3000

Contact us via post:

PO Box 336
South Melbourne
VIC 3205

Career enquires:

Current opportunities

 

If you have a complaint

We have arrangements in place to consider and seek to resolve any complaints within 45 days of receipt. During this time we will update you on the progress of your complaint If you have a complaint, you may contact us by email, telephone or in writing to:

The Complaints Manager – Investor Services
Netwealth Investments Limited
PO Box 336
South Melbourne VIC 3205
Freecall: 1800 888 223 (within Australia)
Phone: 03 9655 1300
Email: complaints@netwealth.com.au

If your complaint takes longer than 45 days to resolve, we’ll contact you and keep you updated. If our response to your complaint does not resolve it to your satisfaction, or we have been unable to resolve it within this timeframe, you can complain to the Australian Financial Complaints Authority (AFCA). You may contact AFCA and have them review your complaint without charge:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. You may review these at the AFCA website.

If you would like to make a whistleblowing report

If the Whistleblowing matter is not in relation to Netwealth’s Joint Managing Director Michael Heine you can do so via inconfidence@netwealth.com.au which is monitored by Michael Heine, Jane Tongs, Chair of Netwealth and Rachel Axton, General Manager Legal Risk and Compliance. Any matter will be forwarded to the Chair of Netwealth’s Audit Committee and Independent Director for investigation.

If you have a Whistleblowing matter which relates to Netwealth’s Joint Managing Director you can report the matter via privacy@netwealth.com.au which is monitored by the General Manager Legal Risk and Compliance and Privacy Officer.