We are committed to protecting user information.
Netwealth has measures in place to ensure a high level of privacy, security and protection of your personal information when you connect to our website or use our mobile application (Netwealth app). However, no measures can guarantee complete protection, and Netwealth will not be responsible for any loss if our measures fail or are breached.
Any personal information you access within the Netwealth website is protected through encryption and password protection technology. When you access Netwealth, we use 256 bit TLS encryption to create an encrypted tunnel between your computer and our web server to prevent third parties from viewing or interfering with your information in transit. 256 bit TLS is the standard for large-scale online merchants, banks, health care organisations, and insurance companies worldwide. TLS also uses security certificates to verify the identity of our website to your browser. You should look for a locked padlock icon and green site information near our website's URL in the address bar of your browser to ensure that your connection is secure.
For additional security, we have installed a timeout facility that automatically logs you out of the system after a 30-minute period of inactivity.
All your personal information is protected by a password, which you should keep secure. You should change your password regularly, which you can do online by selecting "Change Password".
When you access various other sites by clicking on links from our website or the Netwealth app, you should be aware that these other sites are not subject to our privacy and security standards. Please ensure you contact them if you have any concerns.
Netwealth has various security measures to ensure that your transactions and personal information are protected. However, you must also play a big part in protecting your financial and personal information.
You and anyone else using your computer should be familiar with this material. You should also consider obtaining professional advice about protecting your computer and your personal and financial information.
Email is one of the prime causes of malicious viruses. Regardless of how enticing the 'subject' or attachment may look, be cautious. Any unexpected email, especially those with attachments (from someone you may or may not know), could contain a virus and may have been sent without that person's knowledge from an infected computer. Should you receive an email of this kind and you are doubtful of its legitimacy, delete it.
If you receive a hoax email which seeks to look like it has come from Netwealth or another financial institution: