Security statement

We are committed to protecting user information.

Netwealth has measures in place to ensure a high level of privacy, security and protection of your personal information when you connect to our website or use our mobile application (Netwealth app). However, no measures can guarantee complete protection, and Netwealth will not be responsible for any loss if our measures fail or are breached.

Website security

Any personal information you access within the Netwealth website is protected through encryption and password protection technology. When you access Netwealth, we use 256 bit TLS encryption to create an encrypted tunnel between your computer and our web server to prevent third parties from viewing or interfering with your information in transit. 256 bit TLS is the standard for large-scale online merchants, banks, health care organisations, and insurance companies worldwide. TLS also uses security certificates to verify the identity of our website to your browser. You should look for a locked padlock icon and green site information near our website's URL in the address bar of your browser to ensure that your connection is secure.

For additional security, we have installed a timeout facility that automatically logs you out of the system after a 30-minute period of inactivity.

All your personal information is protected by a password, which you should keep secure. You should change your password regularly, which you can do online by selecting "Change Password".

Links to other sites

When you access various other sites by clicking on links from our website or the Netwealth app, you should be aware that these other sites are not subject to our privacy and security standards. Please ensure you contact them if you have any concerns.

Computer Security

Netwealth has various security measures to ensure that your transactions and personal information are protected. However, you must also play a big part in protecting your financial and personal information.

You and anyone else using your computer should be familiar with this material. You should also consider obtaining professional advice about protecting your computer and your personal and financial information.

Password Protection
  • Do not choose a password that is easily identified with you (for example, your date of birth, telephone number or your name or any part of it).
  • A password should have a minimum of eight characters, be as meaningless as possible and use uppercase letters, lowercase letters, special characters and numbers.
  • Change passwords regularly, at least every 30 days.
  • Do not give out your password to anyone! Be wary of unsolicited calls or emails requesting personal information or card numbers. No one from Netwealth should ask you to disclose your password information.
  • Do not write your password down even if it is disguised.
  • Ensure you are the only person that knows your password.
  • Do not disclose your password to anyone including a family member, friend or a Netwealth staff member.
  • Do not use the same password for different accounts.
  • Notify Netwealth immediately if you become aware or suspect that your password has become known or used by someone else.
  • Change your Netwealth password immediately once you become aware your password has become known or used by someone else or contact Netwealth to get us to reset it.

Internet Security
  • Be wary of your surroundings and ensure no one is observing you when entering in your user name or password.
  • Never click on links embedded within emails, rather enter the URL directly into the address bar.
  • Ensure that there is a padlock symbol displayed on your browser whenever you are accessing the Netwealth site. The 'padlock' symbol indicates that the page you are on has additional security. You can double-click the padlock symbol to view additional security details.
  • Never click the 'save my password' option sometimes offered.
  • Never change security details such as your password in a public place or on a public computer.
  • Do not leave your computer unattended if you are still logged on.
  • Always log out from your Netwealth session when you have finished and close the browser.
  • Use only computers that have current anti-virus software installed.
  • Always log on to the Netwealth website by entering the Netwealth website address into the address bar.
  • Never access the Netwealth website from a link in an email and do not enter personal details. If in doubt, contact Netwealth.
  • To protect your computer and your personal and financial information you should make sure of the following:
    • Apply security patches and updates to your computer’s operating system and software regularly. Consider enabling automatic updates.
    • Install anti-virus and internet security software on your computer and ensure that it is updating regularly.
    • Keep your computer’s operating system and software versions up to date in order to receive ongoing security patches.
    • Consider using a firewall to protect your data and security.
    • Seek professional advice if you are unsure of any of the above.

Mobile Security
  • Only install apps from official app stores (e.g. Apple App Store or Google Play) to your mobile phone and avoid using apps from unknown publishers.
  • Ensure your mobile device is protected with a security app to safeguard yourself against malicious threats such as viruses, malware and ID theft.
  • Netwealth app is enabled with fingerprint authentication for supported devices for secure access to your account. Do not set up fingerprint authentication if there are another person’s fingerprints set up on your device, or if it is possible that someone else could add their fingerprint to your device. You can check this in your device Settings menu.
  • Do not use your device’s passcode as your PIN. Select a PIN that is difficult for others to guess, and be mindful of your surroundings when entering your PIN on Netwealth app.
  • Avoid using Netwealth app on a rooted or jailbroken phone. This can disable important built-in security features.
  • Avoid using public WiFi hotspots to use Netwealth app.
  • Sign out of and close Netwealth app if you have finished using it. Lock your phone when you are not using it.
  • For additional security, Netwealth app has a timeout facility that automatically logs you out of the app after a 5-minute period of inactivity.
  • Keep your operating systems and apps updated to ensure the most secure versions are installed.
  • Be wary of SMS phishing. Netwealth will never contact you to ask for your personal information or account credentials. Notify us immediately if you come across any suspicious activity.
  • Should you lose your phone or change your mobile number contact Netwealth on 1800 888 223 to let us know.

Do not open email attachments from unknown sources

Email is one of the prime causes of malicious viruses. Regardless of how enticing the 'subject' or attachment may look, be cautious. Any unexpected email, especially those with attachments (from someone you may or may not know), could contain a virus and may have been sent without that person's knowledge from an infected computer. Should you receive an email of this kind and you are doubtful of its legitimacy, delete it.

Hoax emails

If you receive a hoax email which seeks to look like it has come from Netwealth or another financial institution:

  • Report the incident - All hoax email incidents pretending to be emails from Netwealth should be reported to Netwealth so that we can seek to have them stopped. However, we cannot guarantee that we will be able to take any action in relation to a hoax email.
  • Delete the email - If you receive a hoax email, delete the email immediately. Do not click on any links and; do not open any attachments. Never provide personal details or sensitive information such as your PIN, password, customer registration information or other log on details. Netwealth never sends out emails requesting personal or account information.
  • Scan your computer for viruses - Many hoax emails contain viruses or malware (malicious software), which are downloaded to your computer when you open any attachments or select any included links. If you have clicked on any items within the email, run a complete virus check of your computer. You should perform virus scans on your computer regularly.
  • Reset your Netwealth password - After scanning your computer and ensuring it is free of viruses or Trojans, reset your Netwealth password or call Netwealth to get us to reset your password.