Member information

Insurance in Superannuation Voluntary Code of Practice

Netwealth fully supports the objectives of the Insurance in Superannuation Voluntary Code of Practice (Code), coming into effect from 1 July 2018. We are seeking to adopt the Code in all areas where it is in the best interests of members and beneficiaries. This includes aspects of the Code driving clearer communication for members, improved processes, and enhanced claims handling and complaint procedures.

Netwealth have adopted the Superannuation Voluntary Code of Practice in the areas that are in the best interests of members and adoption will be no later than 30 June 2021 to allow for Netwealth’s contractual arrangements to be adjusted. You may find a copy of the Transition Plan here.

You can also find a copy of the Insurance in Superannuation Voluntary Code of Practice here.

Claims Philosophy

The Trustee adopts a professional, compassionate and respectful approach to claims management by keeping customers the focus of everything we do.

We ensure every member is aware of their right to claim. We understand that each claim is unique, and we are sensitive to our customers’ needs at a difficult time.

We are committed to being easy to deal with and providing exceptional levels of service to all our customers.

How to make a Claim:

AIA Group cover: Contact Netwealth on 1800 888 223 or via email

AIA Retail cover: Contact AIA Australia’s claim team on (03) 9009 4850.

TAL Retail cover: Contact TAL on 1800 101 016

Zurich Retail cover: Contact Zurich on 131 551

Compassionate Grounds: Contact the ATO on 13 28 65 or visit

If you require additional assistance:

National Relay Service: 1800 555 660

Translating and Interpreting Service: 1300 655 820 (Client Code: C006986)

Trustee Information:

Netwealth Investments Limited as trustee of the Netwealth Superannuation Master Fund provides the following information in accordance with the SIS Regulations and the SIS Act.

The following documents relate to the Fund and the Trustee:

The following significant notifications have been made to members in the last two years:


The following information relates to material outsourcing providers used by either the Fund or the Trustee:




Netwealth Group Services Pty Ltd 89 135 940 840 Provision of staffing resources including operations, IT, accounting; and IT infrastructure and compliance services
RBC Investor Services Trust 75 116 809 824 Sub custodian for international securities
RSM Australia Pty Ltd 65 319 382 479 Provision of internal audit services


The following Voting Policy for the Fund includes information about proxy voting:

The following is information relating to class actions:

The following is information relating to the Executive Officers of the Trustee and Trustee Board: