Get in touch

If you are a wealth professional please complete our form and one of our Business Development Managers will be in contact to assist with your enquiry.

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Freecall 1800 888 223
Phone 03 9655 1300
Fax 03 9655 1333
Email contact@netwealth.com.au

Head office location:

Level 8/52 Collins Street
Melbourne
VIC 3000

Contact us via post:

PO Box 336
South Melbourne
VIC 3205

Career enquires:

Current opportunities

 

If you have a complaint

We have arrangements in place to consider and seek to resolve any complaints within 45 days of receipt. If you have a complaint, you may contact us by email, telephone or in writing to:

The Complaints Manager – Investor Services
Netwealth Investments Limited
PO Box 336
South Melbourne VIC 3205
Freecall 1800 888 223 (within Australia)
Phone 03 9655 1300
Email contact@netwealth.com.au

If you are not satisfied with the result of our internal complaints procedure, you may be able to refer your complaint to the Superannuation Complaints Tribunal or the Financial Ombudsman Service. 

The Tribunal is an independent body established by the Federal Government, and provides a forum for the resolution of disputes between trustees and members of superannuation funds. The tribunal will deal with your complaint impartially and has the authority to make a binding ruling. You can get more information by calling 1300 884 114, going to sct.gov.au or writing to:

Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001

Netwealth is a member of the Financial Ombudsman Service (FOS), an independent complaints service for non-superannuation related complaints. If you are not satisfied with the result of our internal complaints procedure, you may be able to refer your complaint to FOS. You can get more information by calling 1800 367 287, going to www.fos.org.au or you can send your enquiry or complaint to: 

Financial Ombudsman Service Limited
GPO Box 3
MELBOURNE VIC 3001

Netwealth is a member of Australian Financial Complaints Authority (AFCA), which commences 1 November 2018 and replaces the Superannuation Complaints Tribunal, Financial Ombudsman Service and The Credit and Investments Ombudsman. AFCA is a new external dispute resolution scheme developed to deal with complaints from consumers in the financial system. You can get more information by calling 1800 931 678, going to www.afca.org.au or writing to:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001