Get in touch
If you are a wealth professional please complete our form and one of our Business Development Managers will be in contact to assist with your enquiry.
We have arrangements in place to consider and seek to resolve any complaints within 45 days (or 30 days for privacy-related complaints) of receipt. During this time we will update you on the progress of your complaint. If you have a complaint, you may contact us by email, telephone or in writing to:
The Complaints Manager – Investor Services
Netwealth Investments Limited
PO Box 336
South Melbourne VIC 3205
Freecall: 1800 888 223 (within Australia)
Phone: 03 9655 1300
If your complaint takes longer than 45 days (or 30 days for privacy-related complaints) to resolve, we’ll contact you and keep you updated. If our response to your complaint does not resolve it to your satisfaction, or we have been unable to resolve it within this timeframe, you can complain to the Australian Financial Complaints Authority (AFCA). You may contact AFCA and have them review your complaint without charge:
There are some time limits for lodging certain complaints. You may review these at the AFCA website.
If the Whistleblowing matter is not in relation to Netwealth’s Joint Managing Director Michael Heine you can do so via firstname.lastname@example.org which is monitored by Michael Heine, Jane Tongs, Chair of Netwealth and Rachel Axton, General Manager Legal Risk and Compliance. Any matter will be forwarded to the Chair of Netwealth’s Audit Committee and Independent Director for investigation.
If you have a Whistleblowing matter which relates to Netwealth’s Joint Managing Director you can report the matter via email@example.com which is monitored by the General Manager Legal Risk and Compliance and Privacy Officer.