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Freecall 1800 888 223
Phone 03 9655 1300
Fax 03 9655 1333
Email contact@netwealth.com.au

Head office location:

Level 8/52 Collins Street
Melbourne
VIC 3000

Contact us via post:

PO Box 336
South Melbourne
VIC 3205

Career enquires:

Current opportunities

 

If you have a complaint

We have arrangements in place to consider and seek to resolve any complaints within 45 days of receipt. If you have a complaint, you may contact us by email, telephone or in writing to:

The Complaints Manager – Investor Services
Netwealth Investments Limited
PO Box 336
South Melbourne VIC 3205
Freecall 1800 888 223 (within Australia)
Phone 03 9655 1300
Email contact@netwealth.com.au

If you are not satisfied with the result of our internal complaints procedure, you may be able to refer your complaint to the Australian Financial Complaints Authority (AFCA).

Netwealth is a member of Australian Financial Complaints Authority (AFCA), which is a new external dispute resolution scheme developed to deal with complaints from consumers in the financial system. You can get more information by calling 1800 931 678, going to www.afca.org.au or writing to:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

 

If you would like to make a whistleblowing report

If the Whistleblowing matter is not in relation to Netwealth’s Joint Managing Director Michael Heine you can do so via inconfidence@netwealth.com.au which is monitored by Michael Heine.

If you have a Whistleblowing matter which relates to Netwealth’s Joint Managing Director you can report the matter via privacy@netwealth.com.au which is monitored by the General Manager Legal Risk and Compliance and Privacy Officer.