Client portals

Discover the top suppliers of client portals used by wealth professionals, and learn how advice firms are using this technology.

What are the most popular client portals?

Client portals are used to provide secure online access for clients or members to engage and manage their super, investment and/or banking accounts via desktop or mobile.

A great client portal can benefit your advice business by giving clients a central point of information, improving client engagement, improving transparency and aiding compliance, improving security, and providing on-the-go access for clients via mobile devices.

Research from the Netwealth 2021 AdviceTech Report shows that the top 4 client portal providers used by wealth professionals and financial advisers include: an advice firm's own CRM/financial planning software (46.4 per cent of advice firms), Dedicated client portal software (25.8 per cent), a super/investment platform (18.6 per cent) and accounting software (15.5 per cent).

 

Netwealth's 2021 AdviceTech Report

The 2021 Netwealth AdviceTech Report explores six major opportunities and crucial technology trends that advice firms should consider as they evolve their client value proposition and enhance their customer experience.

How are advice firms using this technology?

27.9 per cent of advice firms use client portals to help improve client engagement.

Many firms recognise the benefits of a good client portal, with 35.5 per cent of firms looking to implement client portals in the next 24 months.

The most popular features of client portals include the ability to access performance reports on investments (52.6 per cent of firms currently use this feature), update key personal information (48.5 per cent), view account balances and transaction history (47.4 per cent), access and store financial documents (44.3 per cent), sign financial documents (43.3 per cent), and to rack progress of financial goals (40.2 per cent).

Netwealth's next-gen client portal, a mobile app for your clients.

Client portals represent the next frontier, and a very real path for advice firms to reinvent their client experience to rival many disruptive digital first wealth business. They provide an always available and omni-present reminder of the adviser, evolving and supporting the relationship from a physical one to a hybrid-digital one.

Find out more

More AdviceTech resources




Innovation workshop 

Netwealth has designed this 90-minute workshop to help you and your team prioritise technology solutions against business objectives to develop your business' AdviceTech roadmap.

Download toolkit

The Emerging Affluent Report

This report is a playbook for financial advisers on how to attract, manage and retain The Emerging Affluent.

Download report

2021 AdviceTech summary video from Matt Heine

This 12 minute video explores some of the core themes that are highlighted in Netwealth's 2021 AdviceTech report.

Watch Video