Business IQ

The latest strategies and insights to grow your practice.

Code of ethics - why it shouldn't be ignored

Dr Deen Sanders OAM, former FASEA CEO, explains the importance the code of ethics plays in the new educational and ethics standards that came into effect 1 January 2019.

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The future of best interest duty

Claire Wivell Plater from the Fold Legal shares her her thoughts on the future of grandfathered commissions, vertical integration, conflicted remuneration and more. 

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Are you still acting in the best interest of your clients?

A recap of the best interest duty which came into effect on 1 July 2013 and a look into what constitutes to ‘act in the best interests of the client’ and to ‘prioritise the client’s interests’.

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Why advice businesses are shifting to private label managed accounts

Learn about the evolution of managed accounts, the shift to a private label structure, and key benefits and considerations for advice businesses from Netwealth's Paul O'Connor.

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Do all of your customer interactions count?

Make customer journey mapping part of a bigger, broader innovation strategy, and discover how knowing your customers can not only enrich their experience, but also grow your business.

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Why the customer journey is so important for business

If you are competing against the world’s customer experience experts, then how can you match them? A starting point is to understand the customer journey of your typical advice customer.

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How to turn your business into a hotbed of innovation

To innovate efficiently, it is important to firstly identify which of the four main innovation streams you wish to adopt to drive your wealth management business forward. Learn what these streams are.

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Taking advice to all Australians

Bernie Ripoll, author of the Ripoll Report, outlines some of the challenges he sees facing the industry and urges financial planners to begin preparing for them now as the industry enters an era of massive disruption and change.

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The do’s and don'ts of estate planning

Anna Hacker, estate planning specialist, discusses some of the do’s and don'ts for advisers when it comes to estate planning services and why it’s important to put estate planning into your advice conversation.

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Are you doing enough to protect your client’s data?

A poorly managed security issue compromises your credibility and breaks trust with clients who depend on you to manage their money. Find out which cyber incidents are impacting the industry, and how you can protect against them.

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Encouraging millennials into a financial planning career

​Understanding what drives Millennials (Gen Y) will help the financial planning profession attract great talent and remain viable​. Find out how to successfully attract, recruit and keep Millennial staff.

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Taking financial advice to the whole family with at-home and at-school solutions

Financial advice can extend beyond its adult clients to help future generations of Australian kids become financially capable. Here are six tools which advisers can align themselves to, to enrich and educate kids.

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Bringing kids into the financial fold

Kids are more capable of comprehending financial concepts given credit for. Here are tips on how you can build the financial skills of not only to your clients, but the entire family by creating your own financial literacy content.

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Making sense of the average Aussie

The Census 2016 data gives advisers a great profile of the average or typical Australian. Who is the average Aussie and is your business positioned to help them in the future?

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Meet the innovators

Hear from three practising advisers as they share their thoughts on what it means to be innovative and initiatives they have implemented in their practice to stay ahead of the curve.

Watch the interviews

Interview with three advisers on innovation

Innovation means different things to different advisers and each firm is responding in its own way. Hear the innovations some are implementing.

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Making our employees and clients healthier

Workplace health and wellbeing programs are making Australians and advice clients healthier. AIA Vitality Australia’s Vitality Coach Sasha Carey explains the benefits of these programs and  how they get started.

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Design thinking - putting ideas into action

Find out about Design Thinking, a technique any organisation can use to test business ideas, prototype new concepts and understand their customers better. 

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AdviceTech set to open doors for advice

Netwealth Joint Managing Director Matt Heine shares what innovations from Silicon Valley are likely to impact the Australian financial advice experience. 

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If the price is right. What do other advisers charge for advice?

In this research learn about the latest pricing data, giving advisers a look over the fence at other providers and what works.

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Top 10 learnings from Silicon Valley

Director of Media and Publisher of Financial Standard, Michelle Baltazar, shares her insights from a recent trip to Silicon Valley, giving you a cheat sheet on all the hot trends.

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Looking outside the shopfront

A website is your shopfront, not a brochure. Read about our six-month website redesign process and why we looked beyond industry borders for inspiration.

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Eight tips from Netwealth’s own website redesign

Netwealth has just completed a six-month website redesign. Here are some of the tips learnt from the project. 

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Margin squeeze. What you need to know about pricing insurance advice.

Insurance pricing models are about to undergo significant change. Find out what are the possibilities, what aspects of the pricing model will change and what consumers will pay.

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Unlocking the value in your financial planning business - top tips

This article gives you the practical tips on how to communicate intangible value to your clients. It’s simple. Show them the value, state the value both intangible and tangible and price it.

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Characteristics of 50 leading advice practices

Mismatched clients, legacy fees and a ‘fingers crossed’ approach to business are all drains on productivity and efficiency. Find out if your business has any of these characteristics, and if so, the building blocks it needs to immunise ...

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Market conditions are changing. Are your clients’ portfolio in order?

Market indicators point to new investment opportunities, so what should you consider to make sure your clients’ investment portfolio is set up for future success? Netwealth brings you Lonsec Chief Investment Officer Lukasz de Pourbaix ...

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SMSFs: Avoid small mistakes with major consequences

Taking control of investment decisions through a self-managed super fund is empowering, but also requires a great degree of personal responsibility from each trustee.

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New Centrelink Rules as at 1 January 2017

From 1 January 2017 the Centrelink assets test parameters will be rebalanced by increasing the assets test free areas and the taper rate, the rate by which a pension is reduced once the free areas are exceeded. Find out if ...

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Four tips to improve engagement with Gen X & Y

Gen X and Y have very different attitudes to those of the Baby Boomers that many advisers are accustomed to working with. They require a different proposition, and you therefore need take an innovative approach ...

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30-something advice clients: A demographic ready for change

For some time now, Baby Boomers might have been your most important financial advice clients. But it is time to develop a comprehensive offering for an emerging customer segment that you may have been overlooking until now: The ...

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Understanding investors better: Is it time to ditch the risk profiler?

This article explores a new framework to help you understand your customers and their needs on a much deeper level 

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Understanding fintech: 6 areas where technology can help your advice practice

The fintech industry as a whole is expected to grow rapidly for a foreseeable future and will profoundly change the client/adviser relationship and the wealth industry as a whole. How will the fintech boom affect your financial ...

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How to decide whether to buy, build or partner

Should you build your own fintech product, buy one off the shelf, or partner with a technology provider to develop a customised solution? This article will help you to make the right decision for your fintech project.

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Building your fintech ecosystem

Imagine if your advice practice could provide an ‘ecosystem’ of products and services that complement each other, based on the new capabilities of fintech.  

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Making your ecosystem your competitive advantage

Learn how to develop an ecosystem innovation strategy leveraging fintech to deliver a better customer experience. 

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Don’t let prejudices get in the way of good decision making

How do your attitudes and experiences affect the ways that you make decisions about technology? 

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Strategies: Super, divorce and helping your clients through tough times

Our technical team has put together a simple guide that will help you understand the key areas of consideration when assisting a client about their super who is going through a divorce. 

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Introducing an objective framework for technology decision making

Buy, build, or partner? Which option is best for your advice business' technology solutions? When making business decisions about fintech solutions (or any other technology products) using a framework can help deliver better outcomes. 

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Getting dynamic in the “age of volatility”

UBS Australia and New Zealand head of investment strategies Tracey McNaughton explains how global economic volatility is causing a rapid evolution in dynamic multi-asset strategies.

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Cheese and whiskers: understand your prospects to convert them

Audere Coaching & Consulting founder Stewart Bell explains how working out what prospective clients are actually looking for, and creating a process to deliver your advice value proposition to them, will greatly improve conversion ...

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From ZIRP to NIRP: new ways to manage risk

With central banks moving into negative interest rates, UBS Australia and New Zealand head of investment strategies Tracey McNaughton explores how to manage the new types of risk facing investors today and in the future.

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